| Задача: 1. В поле лида положить время первого звонка менеджера 2. Присылать уведомление о пропущенном звонке всем сотрудникам того же департамента (для определенных департаментов), в котором находится ответственный за лид или контакт. |
AddEventHandler("voximplant", "onCallEnd", "MyOnCallEnd");
function MyOnCallEnd($data){
if(!empty($data["CALL_ID"])&&!empty($data["CALL_TYPE"])&&($data["CALL_TYPE"]==1) && CModule::IncludeModule('voximplant')){//если исходящий
$arCalls = Bitrix\Voximplant\StatisticTable::getList([
"select" => ["ID","CRM_ENTITY_ID","CRM_ENTITY_TYPE"],
"filter" => [
"CALL_ID"=> $data["CALL_ID"]
],
"order" => ['ID' => 'DESC'],
"limit" => 1
])->fetchAll();
foreach($arCalls as $arCall){
if(in_array($arCall["CRM_ENTITY_TYPE"],["LEAD","CONTACT"]) && CModule::IncludeModule('crm') ){
$arFilter = [
"UF_CRM_1668703501" =>false,
">DATE_CREATE" => "18.11.2022", //с какого числа начали записывать
"CHECK_PERMISSIONS"=>"N" //не проверять права доступа текущего пользователя
];
if($arCall["CRM_ENTITY_TYPE"]=="LEAD"){
$arFilter["ID"] = $arCall["CRM_ENTITY_ID"];
}
elseif($arCall["CRM_ENTITY_TYPE"]=="CONTACT"){
$arFilter["CONTACT_ID"] = $arCall["CRM_ENTITY_ID"];
}
$arSelect =["ID"];
$res = CCrmLead::GetList(Array(), $arFilter, $arSelect);
$lead = new \CCrmLead( false );
while($arLead = $res->Fetch()){
$arUpdateData = array(
"UF_CRM_1668703501" => $data["CALL_START_DATE"]->format("d.m.Y H:i:s")
);
$arOptions = array();
$upRes = $lead->Update($arLead["ID"], $arUpdateData, true, true, $arOptions);
}
}
}
}
if(($data["CALL_TYPE"]==2)&& ($data["CALL_FAILED_CODE"]==304)&& CModule::IncludeModule('intranet') && CModule::IncludeModule('im')&&CModule::IncludeModule('voximplant')){
$arCalls = Bitrix\Voximplant\StatisticTable::getList([
"select" => ["ID","CRM_ENTITY_ID","CRM_ENTITY_TYPE"],
"filter" => [
"CALL_ID"=> $data["CALL_ID"]
],
"order" => ['ID' => 'DESC'],
"limit" => 1
])->fetchAll();
foreach($arCalls as $arCall){
$notifyMessage = "";
if(in_array($arCall["CRM_ENTITY_TYPE"],["LEAD","CONTACT"]) && CModule::IncludeModule('crm') ){
$arFilter = [
"CHECK_PERMISSIONS"=>"N", //не проверять права доступа текущего пользователя
"ID" => $arCall["CRM_ENTITY_ID"]
];
$arSelect =["ID","ASSIGNED_BY_ID"];
if($arCall["CRM_ENTITY_TYPE"]=="LEAD"){
$res = CCrmLead::GetListEx(Array(), $arFilter, $arSelect);
$arEntity = $res->Fetch();
$notifyMessage = "У [URL=https://bitrix.nebojump.ru/crm/lead/details/".$arEntity["ID"]."/] Лида №".$arEntity["ID"]."[/URL] пропущен звонок";
}
elseif($arCall["CRM_ENTITY_TYPE"]=="CONTACT"){
$res = CCrmContact::GetListEx(Array(), $arFilter, $arSelect);
$arEntity = $res->Fetch();
$notifyMessage = "У [URL=https://bitrix.nebojump.ru/crm/contact/details/".$arEntity["ID"]."/] Контакта №".$arEntity["ID"]."[/URL] пропущен звонок";
}
}
}
if(!empty($arEntity["ASSIGNED_BY_ID"])){
$arDepartments = CIntranetUtils::GetUserDepartments($arEntity["ASSIGNED_BY_ID"]);
if(!empty($arDepartments)){
$needDepartments = [1609, 1610, 1611, 1612, 1242, 1292, 181, 183];
$arDepartmentsFilter = [];
foreach($arDepartments as $departmentId){
if(in_array($departmentId,$needDepartments)){
$arDepartmentsFilter[]=$departmentId;
}
}
if(!empty($arDepartmentsFilter)){
$rsUsers = CIntranetUtils::GetDepartmentEmployees($arDepartmentsFilter);
while($arUser = $rsUsers->fetch()){
if($arUser["ID"] != $data["PORTAL_USER_ID"]){
$arFields = array(
"NOTIFY_TITLE" => "Пропущенный звонок от ".$data["PHONE_NUMBER"], //заголовок
"MESSAGE" => $notifyMessage,
"MESSAGE_TYPE" => IM_MESSAGE_SYSTEM, // IM_MESSAGE_PRIVATE, IM_MESSAGE_CHAT, IM_MESSAGE_OPEN, IM_MESSAGE_SYSTEM, IM_MESSAGE_OPEN_LINE
"TO_USER_ID" => $arUser["ID"],
"FROM_USER_ID" => $arUser["ID"],
//"AUTHOR_ID" => $userIdOther, //может отличаться от FROM_USER_ID
"NOTIFY_TYPE" => IM_NOTIFY_SYSTEM, // IM_NOTIFY_CONFIRM, IM_NOTIFY_SYSTEM, IM_NOTIFY_FROM
"NOTIFY_MODULE" => "main", // module id sender (ex: xmpp, main, etc)
"NOTIFY_EVENT" => "manage",
);
CIMMessenger::Add($arFields);
}
}
}
}
}
}
} |
